Refund Policy

 

The Big Ice Box Co Ltd Refund Policy

1. Returns and Refunds

Thank you for shopping at The Big Ice Box. We appreciate the trust you have placed in us for your refrigeration solutions. Our Refund Policy is designed to assist you in understanding your rights and obligations when it comes to returns and refunds.

2. Eligibility for Refund: 

a. Product Defect or Damage: You may be eligible for a refund if the product you received is defective or damaged. Please contact us within 14 days of receiving the product and provide detailed information and, if possible, images of the issue. You must show proof of purchase when applying for a refund. You may not be eligible for a refund if you you damage an item by your own misuse.

b. Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. Orders that have already been shipped or processed may not be eligible for cancellation.

3. Refund Process

a. Verification: We will review your refund request to verify the eligibility criteria.

b. Return Instructions: If your refund is approved, we will provide you with instructions on how to return the product. Please ensure that the product is securely packaged for return shipping.

c. Refund Processing: Once we receive the returned product and verify its condition, we will process the refund. Refunds may be issued in the original form of payment or as store credit, depending on the circumstances.

4. Non-Refundable Items

a. Customised or Special Orders: Products that are customised or made to order may not be eligible for a refund unless they are defective or damaged.

b. Consumables: Consumable products such as refrigerants or filters may not be eligible for a refund for safety and hygiene reasons.

5. Shipping Costs

a. Return Shipping: The customer may be responsible for return shipping expenses.

b. Original Shipping: Original shipping costs are non-refundable unless the return is a result of our error.

6. Timeframe for Refunds

Refunds will be processed within 14 days of receiving the returned product. The time it takes for the refund to appear in your account may vary depending on your financial institution.